THT50302-1
Diploma of Tourism - Operations Management
Program CRICOS Number:056362M
This program aims to provide participants with the practical skills and knowledge necessary to carry out sales related activities at an operative level, and facilitates progression to supervisory middle management level, in travel and tourism organisations such as travel agencies, wholesale operations, airlines, tourist information centres and similar tourism industry enterprises.
 |  |
Entry Requirements
English Proficiency: IELTS 5.5 (with no individual band less than 5.0) or TOEFL 530 or ISLPR 2+
and
School Leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics.
or
Successful completion of Certificate IV in Tourism or equivalent ATTRP accredited program.
or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies are used to determine entry.
Career Opportunities
Graduates may pursue career paths as Domestic or International Travel Consultants, Corporate Consultants, Airline Sales or Reservations Officers, Wholesale Consultants, Tourist Information Officers or other similar travel and tourism industry positions.
Completion of this program does not guarantee employment. However the Institute offers a Job Placement service and graduates are highly regarded by tourism industry organisations.
Completion of this program does not guarantee employment. However the Institute offers a Job Placement service and graduates are highly regarded by tourism industry organisations.
Program Duration
Full Time 57 weeks
(approximately 15 months)
(approximately 15 months)
Program Articulation
Successful completion of this program may assist students to gain entry into university and/or may contribute towards study credits.
Program Award
Diploma
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training.
For additional information relating to RPL for this program, please contact:
The RPL Co-ordinator
07 3244 5386
rplcoordinator.sbit@deta.qld.gov.au
Venue
- Southbank Campus
How to Apply
Contact Southbank International Services:
Email: sbit.international@deta.qld.gov.au
Mail: Locked Mail Bag 111
South Brisbane QLD 4101
Australia
Telephone: +(617) 3244 5100
Facsimile: +(617) 3244 5588
Applications Close
There are two intakes each year, February and July. Applications can be made any time prior to the commencement of the program.
Cost
$15,000.00
For Additional Information
| Location: | International |
| Telephone: | (617) 3244 5100 |
| Facsimile: | (617) 3244 5588 |
| Address | |
| In Person: | International Services 66 Ernest St C Block, Ground Level South Brisbane |
| Mail: | Southbank International Services Locked Mail Bag 111 SOUTH BRISBANE QLD 4101 AUSTRALIA |
| Email: | sbit.international@deta.qld.gov.au |
| Find us at: | www.sbi.net.au |
Outline
| SEMESTER ONE | Course Code | Course Name |
| BSBCMN205A | Use Business Technology |
| BSBCMN213A | Produce Simple Word processed Documents |
| COR01B | Work With Colleagues & Customers |
| COR02B | Work in a Socially Diverse Environment |
| COR03B | Follow Health, Safety & Security Procedures |
| GCS03B | Deal with Conflict Situations |
| GGA01B | Communicate on the Telephone |
| SOP01B | Operate an Automated Information System |
| SOP02B | Source & Provide Destination Information & Advice |
| SOP03B | Access & Interpret Product Information |
| SOP04B | Sell Tourism Products & Services |
| SOP05B | Prepare Quotations |
| SOP08B | Operate a Computerised Reservations System (continued in Sem 2) |
| SOP19A | Construct Domestic Airfares |
| TCO01B | Develop & Update Tourism Industry Knowledge |
| SEMESTER TWO | Course Code | Course Name |
| GCS04B | Make Presentations |
| GFA01B | Process Financial Transactions |
| GGA02B | Perform Office Procedures |
| GLE20B | Develop & Update the Legal Knowledge Required for Business Compliance |
| PPD03B | Source & Package Tourism Products & Services |
| SOP06B | Receive & Process Reservations |
| SOP07B | Book & Coordinate Supplier Services |
| SOP08B | Operate a Computerised Reservations System (continued) |
| SOP20A | Construct Normal International Airfares |
| SOP09B | Process Non-Air Documentation |
| SOP14B | Administer Billing & Settlement Plan |
| SOP18A | Process Air Documentation |
| SOP21A | Construct Promotional International Airfares |
| SEMESTER THREE | Course Code | Course Name |
| GCS08B | Establish & Conduct Business Relationships |
| GFA06A | Interpret Financial Information |
| GGA09B | Manage Projects |
| GLE01B | Monitor Work Operations |
| GLE02B | Implement Workplace Health, Safety & Security Procedures |
| GLE03B | Develop & Implement Operational Plans |
| GLE04B | Establish & Maintain a Safe & Secure Workplace |
| GLE07B | Recruit & Select Staff |
| GLE08B | Lead & Manage People |
| GLE11B | Manage Quality Customer Service |
| GLE13B | Manage Finances Within a Budget |
| GLE14B | Prepare and Monitor Budgets |
| GTR01B | Coach Others in Job Skills |
International Student Information
Southbank Institute of Technology is situated in the city of Brisbane and is Queensland’s largest Government Vocational Education provider, with over 30,000 student enrolments per year. Southbank Institute of Technology is an ideal place to study. The Institute’s three campuses are located at Southbank, Kangaroo Point and Morningside, close to Brisbane’s Central Business District (CBD) and vibrant inner city areas.
Students at Southbank Institute of Technology have access to the Institute’s wide range of facilities and services. These include the Auditorium, Beauty and Natural Therapies Clinic, Bookshop, Cafe, Child-Care Centre, Computer Laboratories, Conference and Function Facilities, Gymnasium, Intercampus Bus and a Restaurant staffed by students from the Institute.
Teaching methods combine face-to-face delivery, self-study and project work. Students may be required to complete work experience and/or field trips to be eligible for the program award. Southbank Institute of Technology assists students in finding appropriate organisations in which to complete this component. The majority of classes are conducted in modern, air conditioned venues. Students have access to computers in our extensive library and e-Learn centres located on each campus.
Students will be required to sit for both open and closed book examinations and in some cases may be required to perform skills tests and/or oral presentations. Individual or group project work may also be used to determine competency.
The International Business Team consists of administrative and support staff, dedicated to assisting students throughout the various stages of study. This assistance ranges from Program Information to Admission Procedures, Entry Requirements, Visa Regulations and requirements for extending studies to Diploma or Degree level. The International Student Support Officer provides assistance with accommodation, Overseas Student Health Cover, public transport information and can refer students to other support services within and outside the Institute.
Students at Southbank Institute of Technology have access to the Institute’s wide range of facilities and services. These include the Auditorium, Beauty and Natural Therapies Clinic, Bookshop, Cafe, Child-Care Centre, Computer Laboratories, Conference and Function Facilities, Gymnasium, Intercampus Bus and a Restaurant staffed by students from the Institute.
Teaching methods combine face-to-face delivery, self-study and project work. Students may be required to complete work experience and/or field trips to be eligible for the program award. Southbank Institute of Technology assists students in finding appropriate organisations in which to complete this component. The majority of classes are conducted in modern, air conditioned venues. Students have access to computers in our extensive library and e-Learn centres located on each campus.
Students will be required to sit for both open and closed book examinations and in some cases may be required to perform skills tests and/or oral presentations. Individual or group project work may also be used to determine competency.
The International Business Team consists of administrative and support staff, dedicated to assisting students throughout the various stages of study. This assistance ranges from Program Information to Admission Procedures, Entry Requirements, Visa Regulations and requirements for extending studies to Diploma or Degree level. The International Student Support Officer provides assistance with accommodation, Overseas Student Health Cover, public transport information and can refer students to other support services within and outside the Institute.
This brochure was last updated Tuesday, 6 May 2008
All information was accurate at time of printing, however, Institute policies, fees and details are subject to change without notice. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements
All information was accurate at time of printing, however, Institute policies, fees and details are subject to change without notice. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements
