THH51202-3
Diploma of Hospitality Management
Program CRICOS Number:065574B
This program aims to provide participants with the practical skills and knowledge necessary to carry out functional activities in food and beverage, housekeeping, front office and commercial kitchens at an operative level. This program will facilitate progression, with appropriate subsequent experience, to supervisory level in hospitality organisations such as hotels, restaurants, bistros, convention centres, resorts and catering organisations.
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Entry Requirements
English Proficiency: IELTS 5.5 (with no individual band less than 5.0) or TOEFL 530 or ISLPR 2+
and
School Leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics
or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies
or
Successful completion of an Australian Qualifications Framework Certificate III or higher in any area of study requiring formal written communication and numeracy skills
or
Relevant experience in the Hospitality Industry
and
School Leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics
or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies
or
Successful completion of an Australian Qualifications Framework Certificate III or higher in any area of study requiring formal written communication and numeracy skills
or
Relevant experience in the Hospitality Industry
Career Opportunities
Following appropriate experience, vocational outcomes include operational and supervisory positions such as:
Functions/Catering Supervisor, Food and Beverage Supervisor, Housekeeping Supervisor, Restaurant Supervisor, Concierge, Purchasing Officer, Account Clerk, Guest Service Agent, Bar or Bistro Supervisor, Shift Supervisor
Functions/Catering Supervisor, Food and Beverage Supervisor, Housekeeping Supervisor, Restaurant Supervisor, Concierge, Purchasing Officer, Account Clerk, Guest Service Agent, Bar or Bistro Supervisor, Shift Supervisor
Program Duration
Full Time : Total of 58 teaching weeks
Classes are generally timetabled between 8.00am – 5.00pm, Monday to Friday with some restaurant classes finishing at 10.00pm.
Program participants wishing to forge a career in the Hospitality Industry should be made aware of the varying hours of work common to all hospitality operations. As a consequence, study timetables will reflect these working conditions, and will be scheduled from Monday to Friday between 8.00am and 10.30pm with most classes scheduled 8 - 5pm Monday – Thursday.
Classes are generally timetabled between 8.00am – 5.00pm, Monday to Friday with some restaurant classes finishing at 10.00pm.
Program participants wishing to forge a career in the Hospitality Industry should be made aware of the varying hours of work common to all hospitality operations. As a consequence, study timetables will reflect these working conditions, and will be scheduled from Monday to Friday between 8.00am and 10.30pm with most classes scheduled 8 - 5pm Monday – Thursday.
Program Articulation
Successful completion of this program may assist students to gain entry into university and/or may contribute towards study credits.
Program Award
Diploma
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training.
For additional information relating to RPL for this program, please contact:
The RPL Co-ordinator
13 72 48
rplcoordinator@southbank.edu.au
Venue
- Southbank Campus
How to Apply
Contact Southbank International Services:
Email: sbit.international@southbank.edu.au
Mail: Locked Mail Bag 111
South Brisbane QLD 4101
Australia
Telephone: +(617) 3244 5100
Facsimile: +(617) 3244 5588
Applications Close
There are two intakes each year, February and July. Applications can be made any time prior to the commencement of the program.
Cost
$15,000.00
This cost includes all learning materials
Please note textbooks (costing approximately $110) must be purchased in addition to the program cost.
A complete uniform (approximately $165) and a full set of tools and equipment (approximately $260) are required to be purchased by each student. All students must be appropriately dressed and have the necessary equipment before entering any practical classes.
For Additional Information
| Location: | International |
| Telephone: | (617) 3244 5100 |
| Facsimile: | (617) 3244 5588 |
| Address | |
| In Person: | International Services 66 Ernest St C Block, Ground Level South Brisbane |
| Mail: | Southbank International Services Locked Mail Bag 111 SOUTH BRISBANE QLD 4101 AUSTRALIA |
| Email: | sbit.international@southbank.edu.au |
| Find us at: | www.sbi.net.au |
Outline
| Program structure consists of Common Core, Functional, General Elective courses and Work Experience. Common Core courses are programmed in Semesters 1, 2 & 3. Scheduling of Functional courses in Commercial Cookery, Food & Beverage, Housekeeping and Front Office will vary and may be programmed for either Semester 1 or 2 of the program. A range of General Electives is offered in Semester 3 subject to sufficient interest. SEMESTER ONE - COMMON CORE | Course Code | Course Name |
| THHCORO1B | Work with Colleagues & Customers |
| THHCOR02B | Work in a Socially Diverse Environment |
| THHGCS03B | Deal with Conflict Situations |
| THHGGA01B | Communicate on the Telephone |
| THHCOR03B | Follow Health, Safety & Security Procedures |
| THHGHSO1B | Follow Workplace Hygiene Procedures |
| THHGTRO1B | Coach Others in Job Skills |
| THHHC001B | Develop & Update Hospitality Industry Knowledge |
| THHGCS02B | Promote Products & Services to Customers |
| THHGFA01B | Process Financial Transactions |
| THHGGA06B | Receive and Store Stock |
| THHGGA07B | Control & Order Stock |
| FUNCTIONAL COURSES - These courses may be scheduled in either Semester One or Semester Two. | Course Code | Course Name |
| THHBFB09B | Provide Responsible Service of Alcohol |
| THHBFB00B | Clean & Tidy Bar Areas |
| THHBFB01B | Operate a Bar |
| THHBFB02B | Provide a Link Between Kitchen & Service Areas |
| THHBFB03B | Provide Food & Beverage Service |
| THHBFB04B | Provide Table Service of Alcoholic Beverages |
| THHBFB10B | Prepare & Serve Non-Alcoholic Beverages |
| THHBFB12A * | Prepare & Serve Espresso Coffee |
| SEMESTER TWO - COMMON CORE | Course Code & Name | Course Description |
| THHGLE01B | Monitor Work Operations |
| THHGLE08B | Lead and Manage People |
| THHGLEO2B | Implement Workplace Health, Safety & Security Procedures |
| THHGFA06A | Interpret Financial Information |
| THHGLE04B | Establish & Maintain a Safe & Secure Workplace |
| FUNCTIONAL COURSES - These courses may be scheduled in either Semester One or Semester Two. | Course Code | Course Name |
| THTSOP08B | Operate a Computerised Reservations System |
| THHBF002B | Provide Accommodation Reception Services |
| THHGGA02B | Perform Office Procedures |
| THHBH01B | Provide Housekeeping Services to Guests |
| THHGHS02B | Clean Premises & Equipment |
| THHBH03B | Prepare Rooms for Guests |
| THHBKA01B | Organise & Prepare Food |
| THHBKA02B | Present Food |
| THHBCC01B | Basic Methods of Cookery |
| THHBCC03B | Prepare Stocks, Sauces & Soups |
| SEMESTER THREE - COMMON CORE | Course Code | Course Name |
| THHGLE05B | Roster Staff |
| THHGLE03B | Develop & Implement Operational Plans |
| THHGLE09B | Manage Workplace Diversity |
| THHGLE11B | Manage Quality Customer Service |
| THHGLE20B | Develop & Maintain the Legal Knowledge Required for Business Compliance |
| THHGLE13B | Manage Finances within a Budget |
| THHGLE14B | Prepare & Monitor Budgets |
| THHGCS08B | Establish and Conduct Business Relationships |
* additional unit to Training Package
International Student Information
Southbank Institute of Technology is situated in the city of Brisbane and is Queensland’s largest Government Vocational Education provider, with over 30,000 student enrolments per year. Southbank Institute of Technology is an ideal place to study. The Institute’s three campuses are located at Southbank, Kangaroo Point and Morningside, close to Brisbane’s Central Business District (CBD) and vibrant inner city areas.
Students at Southbank Institute of Technology have access to the Institute’s wide range of facilities and services. These include the Auditorium, Beauty and Natural Therapies Clinic, Bookshop, Cafe, Computer Laboratories, Conference and Function Facilities, Gymnasium and a Restaurant staffed by students from the Institute.
Teaching methods combine face-to-face delivery, self-study and project work. Students may be required to complete work experience and/or field trips to be eligible for the program award. Southbank Institute of Technology assists students in finding appropriate organisations in which to complete this component. The majority of classes are conducted in modern, air conditioned venues. Students have access to computers in our extensive library and e-Learn centres located on each campus.
Students may be required to sit for both open and closed book examinations and in some cases may be required to perform skills tests and/or oral presentations. Individual or group project work may also be used to determine competency.
The International Business Team consists of administrative and support staff, dedicated to assisting students throughout the various stages of study. This assistance ranges from Program Information to Admission Procedures, Entry Requirements, Visa Regulations and requirements for extending studies to Diploma or Degree level. The International Student Support Officer provides assistance with accommodation, Overseas Student Health Cover, public transport information and can refer students to other support services within and outside the Institute.
Students at Southbank Institute of Technology have access to the Institute’s wide range of facilities and services. These include the Auditorium, Beauty and Natural Therapies Clinic, Bookshop, Cafe, Computer Laboratories, Conference and Function Facilities, Gymnasium and a Restaurant staffed by students from the Institute.
Teaching methods combine face-to-face delivery, self-study and project work. Students may be required to complete work experience and/or field trips to be eligible for the program award. Southbank Institute of Technology assists students in finding appropriate organisations in which to complete this component. The majority of classes are conducted in modern, air conditioned venues. Students have access to computers in our extensive library and e-Learn centres located on each campus.
Students may be required to sit for both open and closed book examinations and in some cases may be required to perform skills tests and/or oral presentations. Individual or group project work may also be used to determine competency.
The International Business Team consists of administrative and support staff, dedicated to assisting students throughout the various stages of study. This assistance ranges from Program Information to Admission Procedures, Entry Requirements, Visa Regulations and requirements for extending studies to Diploma or Degree level. The International Student Support Officer provides assistance with accommodation, Overseas Student Health Cover, public transport information and can refer students to other support services within and outside the Institute.
This brochure was last updated Friday, 30 January 2009
All information was accurate at time of printing, however, Institute policies, fees and details are subject to change without notice. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements
All information was accurate at time of printing, however, Institute policies, fees and details are subject to change without notice. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements
