THH33002-3

CERTIFICATE III IN HOSPITALITY

(OPERATIONS)

This program aims to provide participants with the practical skills and knowledge necessary to carry out functional activities at an operative level in hospitality organisations such as hotels, restaurants, bistros, coffee shops, bars, convention centres and resorts.

Within this program, students could choose to specialise in either one of the following two strands:
· Accommodation Services
· Food and beverage
Program CRICOS Number:056538C

ENTRY REQUIREMENTS

English Proficiency: IELTS 5.5 (with no individual band less than 5.0) or TOEFL 530 or ISLPR 2+
and
School Leavers must have completed Year 10 or equivalent.
or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies.

INTERNATIONAL STUDENT INFORMATION

Southbank Institute of Technology is Queensland’s largest Government Vocational Education provider, with over 30,000 student enrolments per year. Southbank Institute of Technology is an ideal place to study, as it is central to Brisbane’s Central Business District (CBD) and inner city areas. Southbank Institute of Technology has campuses at Southbank, Kangaroo Point and Morningside.

While studying with the Southbank Institute of Technology students will have access to our facilities and services. These include the Auditorium, Beauty and Natural Therapies Clinic, Bookshops, Canteens, Child-Care Centre, Cocktail Bar, Computer Laboratories, Conference and Function Facilities, Gymnasium, Intercampus Bus and Student Operated Restaurants, Butcher, Baker and Florist.

Teaching methods will combine face-to-face delivery, self-study and project work. Students may be required to complete work experience and/or field trips to be eligible for the program award. Southbank Institute of Technology will assist students in finding appropriate organisations in which to complete this component. The majority of classes are conducted in modern, air conditioned venues. Students have access to computers in our extensive library and e-learn centres located on each campus.

Students will be required to sit for both open and closed book examinations and in some cases may be required to perform skills tests and/or oral presentations. Individual or group project work may also be used to determine competency.

The International Business Team consists of administrative and support staff, dedicated to assisting students throughout the various stages of study. This assistance ranges from Program Information to Admission Procedures, Entry Requirements, Visa Regulations and requirements for extending studies to Diploma or Degree level. The International Student Support Officer provides assistance with accommodation, Overseas Student Health Cover, public transport information and can refer students to other support services within and outside the Institute.

CAREER OPPORTUNITIES

Accommodation Services:
Following appropriate experience, vocational outcomes include operative positions such as a room attendant, porter, guest service agent in hospitality organisations such as hotels, motels, halls of residences, serviced apartments, resorts and clubs.

Food and Beverage:
Following appropriate experience, vocational outcomes include operative positions such as bar attendants and waiters.

PROGRAM DURATION

Full Time 19 weeks

Program participants wishing to forge a career in the Hospitality Industry should be made aware of the varying hours of work common to all hospitality operations. As a consequence, study timetables will reflect these working conditions.

PROGRAM ARTICULATION

Successful completion of the Certificate III in Hospitality Operations (Food and Beverage) gives cross credits into the Diploma of Hospitality program.

PROGRAM AWARD

Certificate III

RECOGNITION OF PRIOR LEARNING

Individuals may receive credit for their knowledge and skills through recognition of prior learning (RPL) upon completion of the RPL process.
The process will involve an initial meeting with an assessor to discuss your needs. Fees may be applicable for this service. You will then be required to gather your evidence; enrol into the class/es and submit your application for assessment.

Assessment may include skills and achievements from:
• Work experience (paid and unpaid)
• Life experience (for example leisure pursuits or voluntary work)
• Previous study (formal or informal training and education, for example industry training, school, college or adult education classes)

In order to grant RPL, an assessor must be confident that candidates are currently competent. Evidence used for assessment may take a variety of forms and could include certification, references from past employers, work samples, testimonials from clients and challenge testing.

For additional information relating to RPL for this program, please contact the RPL Coordinator on 07 3244 5386 or email sbit.rplcoordinator@deta.qld.gov.au

VENUE

Southbank Campus

HOW TO APPLY

Contact Southbank International Services:
Email: sbit.international@deta.qld.gov.au
Mail: Locked Mail Bag 111
South Brisbane QLD 4101
Australia
Telephone: +(617) 3244 5100
Facsimile: +(617) 3244 5588

APPLICATIONS CLOSE

There are two intakes each year, February and July. Applications can be made any time prior to the commencement of the program.

COST

The cost of this program is $5000. This cost does not include any materials (please note textbooks or equipment must be purchased in addition). Materials cost approximately $150.

UNIFORM
The cost for the uniform is approximately $250.
Female: Black Lined Straight Skirt or Black Dress Trousers, Plain White Business Shirt (Long Sleeves), Black Neck Tie, Black Court Shoes, Black Stockings, SBIT Polo Shirt with Logo and a Wine Opener
Male: Black Dress Trousers (No cuffs, straight legs), Plain White Business Shirt (Long Sleeves), Black Neck Tie, Plain Black Dress Shoes, Black Socks, SBIT Polo Shirt with Logo and a Wine Opener

TEXTBOOK
The required textbook is titled “The Road to Hospitality, Skills for the New Professional, Second Edition”
Authors: Vivienne O’Shannessy and Dean Minett
Cost: $43.
Available from American Bookstore.

FOR ADDITIONAL INFORMATION

Location:	International
Telephone:	+(617) 3244 5100
Facsimile:	+(617) 3244 5588
Address
In Person:	SouthBank Campus Client Service Centre 14 Glenelg Street A Block, Level 2 South Brisbane
Mail:	Southbank International Services Locked Mail Bag 111 SOUTH BRISBANE QLD 4101 AUSTRALIA
Email:	sbit.international@det.qld.gov.au
Find us at:	www.sbi.net.au

OUTLINE

Program Code	Program Name	Program Description
CORO1B	Work with Colleagues & Customers	Provides knowledge of interpersonal, communication and customer service skills required by all people working in the tourism and hospitality industries.
COR02B	Work in a Socially Diverse Environment	Deals with the cultural awareness required in the tourism and hospitality industries.
GCS03B	Deal with Conflict Situations	Skills and knowledge required to handle difficult interpersonal situations - both with customers and colleagues.
GGA01B	Communicate on the Telephone	Skills and knowledge required to effectively communicate on the telephone.
COR03B	Follow Health, Safety & Security Procedures	Skills and knowledge required to follow health, safety and security procedures.
GHSO1B	Follow Workplace Hygiene	Skills and knowledge required to follow the key hygiene procedures which apply in many sectors of the hospitality industry.
GTRO1B	Coach Others in Job Skills	Skills and knowledge to provide on-the-job coaching to colleagues.
HC001B	Develop & Update Hospitality Industry Knowledge	Skills and knowledge required to access, increase & update knowledge of the hospitality industry.
GGA06B	Receive and Store Stock	Skills and knowledge required to receive and store stock in a range of tourism and hospitality enterprises.
GGA07B	Control & Order Stock	Skills and knowledge required to control and order stock in a range of tourism and hospitality enterprises. Pre-requisites are:THHGGA06B Receive and Store Stock, or THHBKA03B Receive and Store Kitchen Supplies
GCS02B	Promote Products & Services to Customers	Skills and knowledge required to promote products and services to customers.

COURSES RELATED TO THE ACCOMMODATION STRAND

Program Code	Program Name	Program Description
SOP08B	Operate Computerised Reservation System	Skills and knowledge required to make reservations.
GGA02B	Perform Office Procedures	Skill required to produce computer documents.
BFO02B	Provide Accommodation Reception Services	Skills and knowledge required to provide arrival and departure services to guests in commercial accommodation establishments.
GFA01B	Process Financial Transactions	Skills and knowledge required to process and balance financial transactions.
BFO10B	Provide Porter Services	Skills and knowledge required to provide services associated with bell desk or concierge in a commercial accommodation establishment.
BH01B	Provide Housekeeping Services to Guests	Skills and knowledge required to provide a range of general housekeeping services to guests.
GHS02B	Clean Premises & Equipment	Skills and knowledge required to carry out general cleaning duties within a range of tourism and hospitality enterprises.
BHO3B	Prepare Rooms for Guests	Skills and knowledge required to prepare rooms for guests in a commercial accommodation establishment.
BHO6B	Provide Valet Service	Skills and knowledge required to provide specialist valet or butler services in a commercial accommodation establishment.

COURSES RELATING TO FOOD AND BEVERAGE STRAND

Program Code	Program Name	Program Description
BFB09B	Provide Responsible Service of Alcohol	Skills and knowledge required to satisfy the requirements for responsible service of alcohol under State/Territory legislation.
BFB00B	Clean & Tidy Bar Areas	Skills and knowledge required to provide general assistance in a bar area.
BFB01B	Operate a Bar	Skills and knowledge required to carry out bar operations in a range of hospitality enterprises.
BFB02B	Provide a Link Between Kitchen & Service Areas	Skills and knowledge required to provide general assistance in food & beverage service operations.
BFB03B	Provide Food & Beverage Service	Skills and knowledge required to provide food & beverage service to customers in a range of different industry contexts.
BFB04B	Provide Table Service of Alcoholic Beverages	Skills and knowledge required to advise on and serve a range of bottled alcoholic beverages within a dining or restaurant setting.
BFB10B	Prepare & Serve Non-Alcoholic Beverages	Skills and knowledge required to prepare and serve a range of teas, coffee and other non-alcoholic beverages.
BFB12A	Prepare & Serve Espresso Coffee	Skills and knowledge required in preparing and serving all types of espresso coffee.
GFA01B	Process Financial Transactions	Skills and knowledge required to process and balance financial transactions.

CERTIFICATE III IN HOSPITALITY (OPERATIONS)