THH33002-3
Certificate III in Hospitality - Operations
Program CRICOS Number:056538C
This program aims to provide participants with the practical skills and knowledge necessary to carry out functional activities at an operative level in hospitality organisations such as hotels, restaurants, bistros, coffee shops, bars, convention centres and resorts.
Within this program, students could choose to specialise in either one of the following two strands:
· Accommodation Services
· Food and beverage
Within this program, students could choose to specialise in either one of the following two strands:
· Accommodation Services
· Food and beverage
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Entry Requirements
English Proficiency: IELTS 5.5 (with no individual band less than 5.0) or TOEFL 530 or ISLPR 2+
and
School Leavers must have completed Year 10 or equivalent
or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies
and
School Leavers must have completed Year 10 or equivalent
or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies
Career Opportunities
Accommodation Services:
Following appropriate experience, vocational outcomes include operative positions such as a room attendant, porter, guest service agent in hospitality organisations such as hotels, motels, halls of residences, serviced apartments, resorts and clubs.
Food and Beverage:
Following appropriate experience, vocational outcomes include operative positions such as bar attendants and waiters.
Following appropriate experience, vocational outcomes include operative positions such as a room attendant, porter, guest service agent in hospitality organisations such as hotels, motels, halls of residences, serviced apartments, resorts and clubs.
Food and Beverage:
Following appropriate experience, vocational outcomes include operative positions such as bar attendants and waiters.
Program Duration
Full Time 19 weeks
Program participants wishing to forge a career in the Hospitality Industry should be made aware of the varying hours of work common to all hospitality operations. As a consequence, study timetables will reflect these working conditions.
Program participants wishing to forge a career in the Hospitality Industry should be made aware of the varying hours of work common to all hospitality operations. As a consequence, study timetables will reflect these working conditions.
Program Articulation
Successful completion of this program may assist students to gain entry into further study programs and/or may contribute towards study credits.
Program Award
Certificate III
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training.
For additional information relating to RPL for this program, please contact:
The RPL Co-ordinator
07 3244 5386
rplcoordinator.sbit@deta.qld.gov.au
Venue
- Southbank Campus
How to Apply
Contact Southbank International Services:
Email: sbit.international@deta.qld.gov.au
Mail: Locked Mail Bag 111
South Brisbane QLD 4101
Australia
Telephone: +(617) 3244 5100
Facsimile: +(617) 3244 5588
Applications Close
There are two intakes each year, February and July. Applications can be made any time prior to the commencement of the program.
Cost
$5,000.00
Additional costs for uniform and textbooks are approximately $300
For Additional Information
| Location: | International |
| Telephone: | (617) 3244 5100 |
| Facsimile: | (617) 3244 5588 |
| Address | |
| In Person: | International Services 66 Ernest St C Block, Ground Level South Brisbane |
| Mail: | Southbank International Services Locked Mail Bag 111 SOUTH BRISBANE QLD 4101 AUSTRALIA |
| Email: | sbit.international@deta.qld.gov.au |
| Find us at: | www.sbi.net.au |
Outline
| Course Code | Course Name |
| CORO1B | Work with Colleagues & Customers |
| COR02B | Work in a Socially Diverse Environment |
| GCS03B | Deal with Conflict Situations |
| GGA01B | Communicate on the Telephone |
| COR03B | Follow Health, Safety & Security Procedures |
| GHSO1B | Follow Workplace Hygiene |
| GTRO1B | Coach Others in Job Skills |
| HC001B | Develop & Update Hospitality Industry Knowledge |
| GGA06B | Receive and Store Stock |
| GGA07B | Control & Order Stock |
| GCS02B | Promote Products & Services to Customers |
| COURSES RELATED TO THE ACCOMMODATION STRAND | Course Code | Course Name |
| SOP08B | Operate Computerised Reservation System |
| GGA02B | Perform Office Procedures |
| BFO02B | Provide Accommodation Reception Services |
| GFA01B | Process Financial Transactions |
| BFO10B | Provide Porter Services |
| BH01B | Provide Housekeeping Services to Guests |
| GHS02B | Clean Premises & Equipment |
| BHO3B | Prepare Rooms for Guests |
| BHO6B | Provide Valet Service |
| COURSES RELATING TO FOOD AND BEVERAGE STRAND | Course Code | Course Name |
| BFB09B | Provide Responsible Service of Alcohol |
| BFB00B | Clean & Tidy Bar Areas |
| BFB01B | Operate a Bar |
| BFB02B | Provide a Link Between Kitchen & Service Areas |
| BFB03B | Provide Food & Beverage Service |
| BFB04B | Provide Table Service of Alcoholic Beverages |
| BFB10B | Prepare & Serve Non-Alcoholic Beverages |
| BFB12A | Prepare & Serve Espresso Coffee |
| GFA01B | Process Financial Transactions |
International Student Information
Southbank Institute of Technology is situated in the city of Brisbane and is Queensland’s largest Government Vocational Education provider, with over 30,000 student enrolments per year. Southbank Institute of Technology is an ideal place to study. The Institute’s three campuses are located at Southbank, Kangaroo Point and Morningside, close to Brisbane’s Central Business District (CBD) and vibrant inner city areas.
Students at Southbank Institute of Technology have access to the Institute’s wide range of facilities and services. These include the Auditorium, Beauty and Natural Therapies Clinic, Bookshop, Cafe, Child-Care Centre, Computer Laboratories, Conference and Function Facilities, Gymnasium, Intercampus Bus and a Restaurant staffed by students from the Institute.
Teaching methods combine face-to-face delivery, self-study and project work. Students may be required to complete work experience and/or field trips to be eligible for the program award. Southbank Institute of Technology assists students in finding appropriate organisations in which to complete this component. The majority of classes are conducted in modern, air conditioned venues. Students have access to computers in our extensive library and e-Learn centres located on each campus.
Students will be required to sit for both open and closed book examinations and in some cases may be required to perform skills tests and/or oral presentations. Individual or group project work may also be used to determine competency.
The International Business Team consists of administrative and support staff, dedicated to assisting students throughout the various stages of study. This assistance ranges from Program Information to Admission Procedures, Entry Requirements, Visa Regulations and requirements for extending studies to Diploma or Degree level. The International Student Support Officer provides assistance with accommodation, Overseas Student Health Cover, public transport information and can refer students to other support services within and outside the Institute.
Students at Southbank Institute of Technology have access to the Institute’s wide range of facilities and services. These include the Auditorium, Beauty and Natural Therapies Clinic, Bookshop, Cafe, Child-Care Centre, Computer Laboratories, Conference and Function Facilities, Gymnasium, Intercampus Bus and a Restaurant staffed by students from the Institute.
Teaching methods combine face-to-face delivery, self-study and project work. Students may be required to complete work experience and/or field trips to be eligible for the program award. Southbank Institute of Technology assists students in finding appropriate organisations in which to complete this component. The majority of classes are conducted in modern, air conditioned venues. Students have access to computers in our extensive library and e-Learn centres located on each campus.
Students will be required to sit for both open and closed book examinations and in some cases may be required to perform skills tests and/or oral presentations. Individual or group project work may also be used to determine competency.
The International Business Team consists of administrative and support staff, dedicated to assisting students throughout the various stages of study. This assistance ranges from Program Information to Admission Procedures, Entry Requirements, Visa Regulations and requirements for extending studies to Diploma or Degree level. The International Student Support Officer provides assistance with accommodation, Overseas Student Health Cover, public transport information and can refer students to other support services within and outside the Institute.
This brochure was last updated Tuesday, 6 May 2008
All information was accurate at time of printing, however, Institute policies, fees and details are subject to change without notice. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements
All information was accurate at time of printing, however, Institute policies, fees and details are subject to change without notice. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements
